login here to get access:
-
order:
- view this reportdownload abstract
Sutherland- Advances in Analytics BPS
Mar 12, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherlands' offerings and capabilities in Analytics BPS. [...] - view this reportdownload abstract
Sutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...] - view this reportdownload abstract
Sutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...] - view this reportdownload abstract
Sutherland - Cognitive CX Services
Jan 06, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
Sutherland Global Services - Customer management services
Nov 07, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Customer Management Services. Sutherland is one of a number of Customer Management Services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this reportdownload abstract
Sutherland Global Services - Customer Management Services
Mar 01, 2016 | Vendor Analysis by Ivan Kotzev
Sutherland Global Services (Sutherland) is a privately held company headquartered in Rochester, New York. [...] - view this reportdownload abstract
Sutherland Global Services - Multi-Channel CMS
Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst
Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...] - view this reportdownload abstract
Sutherland - Multi-channel CMS: Delivering Digital Customer Experience
Jun 14, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Multi-channel CMS. [...] - view this reportdownload abstract
Sutherland – Transforming CMS through Analytics
Sep 09, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in transforming CMS through analytics. [...] - view this reportdownload abstract
Sutherland - WAHA Services
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...]