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iSON - Multi-Channel CMS: Delivering Digital Customer Experience
Dec 19, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes iSON's offerings and capabilities in Multi-Channel CMS. [...] - view this report
Lithium - Social Media Technology
Jun 05, 2012 | Vendor Analysis by NelsonHall Analyst
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LiveOps - WAHA Services
Dec 15, 2014 | Vendor Analysis by NelsonHall Analyst
LiveOps is positioned as a direct response CMS BPO vendor to handle on demand spikes in call volumes from clients in the insurance, financial services and retail verticals. All agents are self-employed "entrepreneurs", and are not obliged to fulfill any weekly hourly obligations. [...] - view this reportdownload abstract
Majorel - Cognitive CX Services
Dec 06, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Majorel's offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
Minacs - Customer Management Services
Mar 21, 2016 | Vendor Analysis by Ivan Kotzev
The Minacs Group, Inc. (Minacs) is a privately held outsourcing company headquartered in Toronto (Oshawa), Canada with additional headquarters in (Farmington Hills) Detroit, U.S. and Bangalore, India. [...] - view this reportdownload abstract
Movate - CX Services Transformation
Dec 18, 2023 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Movate's offerings and capabilities in CX Services Transformation [...] - view this reportdownload abstract
NCO - WAHA Services
Feb 11, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes NCO's offerings and capabilities in WAHA services. NCO is one of a number of WAHA services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this reportdownload abstract
NTT DATA- Advances in Analytics BPS
Mar 29, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes NTT DATA's offerings and capabilities in Analytics BPS. [...] - view this report
Radian 6 - Social Media Technology
Jun 06, 2012 | Vendor Analysis by NelsonHall Analyst
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ResultsCX - CX Services Transformation
Jan 24, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes ResultsCX's offerings and capabilities in CX Services Transformation [...]