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Elizabeth Rennie

Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

Capita - Managed Service Program Outsourcing

Vendor Analysis

by Elizabeth Rennie

published on Sep 18, 2014

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Report Overview:

Headquartered in the U.K., Capita's MSP business is mainly U.K. public sector. However it also has U.K. clients across the energy, transport and logistics (including aviation services), and defense industries. It has ~320 employees supporting MSP services. In 2013, its total of managed contingent staff was 8,668 (daily average).

Who is this Report for:

NelsonHall's Managed Service Program Outsourcing Vendor Assessment for Capita is a comprehensive assessment of Capita's Managed Service Program Outsourcing offering and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of recruitment process outsourcing and identifying vendor suitability for recruitment process outsourcing RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector
  • HR decision makers

Scope of this Report:

The report provides a comprehensive and objective analysis of Capita's Managed Service Program outsourcing offering, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location, size and scale of delivery locations and their activities.

Key Findings & Highlights:

Capita's MSP services include both master vendor and vendor neutral offerings, however most resources are supported through a master vendor model. The profile of job families within Capita's MSP services, by number of contingent staff, is as follows:

  • IT and program management (49%)
  • Finance and related (10%)
  • HR (9%)
  • Procurement (9%)
  • Operational (3%)
  • Other (19%).

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