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Elizabeth Rennie

Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

Infosys - Payroll Services

Vendor Analysis

by Elizabeth Rennie

published on Jun 02, 2015

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Report Overview:

Infosys is an Indian headquartered organization that provides human resources outsourcing including payroll services. Payroll services are offered across Asia Pacific, U.S., EMEA and South America.

Who is this Report for:

NelsonHall's Payroll Services Vendor Assessment for Infosys is a comprehensive assessment of Infosys' Payroll Service offering and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll process outsourcing RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector
  • HR and payroll decision makers.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys' payroll outsourcing offering, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location, size and scale of delivery locations and their activities.

Key Findings & Highlights:

Approximately ~65% of its HR outsourcing business derives from payroll services. Infosys is servicing ~20 countries today. It services Australian, New Zealand and Indian payrolls directly and has alliances with local payroll service providers to support other countries, enabling its payroll service to be offered in ~80 countries.

Payroll is focused on and generates revenue across:

  • Asia Pacific, led by Australia/New Zealand, followed by mainland Asia
  • The Americas, led by the U.S.
  • EMEA, led by the U.K., followed by Benelux.

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