Vendor Analysis
published on Aug 16, 2016
Report Overview:
Infosys Limited is an Indian multinational which provides business consulting, information technology and outsourcing services. The company is still relatively new in the payroll service space; it has 11 payroll clients, eight of which include payroll services as part of a wider MPRHO scope, and three of which have payroll only contracts.
Who is this Report for:
NelsonHall’s payroll services vendor assessment for Infosys is a comprehensive assessment of Infosys’ payroll service offering and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll process outsourcing RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
- HR and payroll decision makers.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys’ payroll outsourcing offering, capabilities, and market and financial strength, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location, size and scale of delivery locations and their activities.
Key Findings & Highlights:
Infosys offers a fully managed payroll outsourcing model, with or without contact center services, delivering ~5.5m payslips per year to ~310k employees.
It has focused on growing its end to end payroll services, with ~25% of its revenues coming from managed services clients, and 75% coming from payroll contracts which incorporate other HRO services such as HR admin and helpdesk.
Payroll is focused on and generates revenue across:
- Asia Pacific, led by Australia/New Zealand, followed by mainland Asia
- The Americas, led by the U.S.
- EMEA, led by the U.K., followed by Benelux.