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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

Abbey Life - Policy Administration Services

Case Study

by John Willmott

published on Aug 02, 2005

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Report Overview:

Report Outline:

NelsonHall has published an updated case study covering Abbey Life's outsourcing of its policy administration services to UISL.

The updated case study provides an update on the change in metrics achieved in recent years together with details of Abbey Life's contract governance structure.

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