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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

Governance & Risk Management

Case Study

by John Willmott

published on Nov 21, 2005

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Report Overview:

Report Outline:

Presentation identifying major sources of risk that have been observed within BPO contracts, given at NOA Outsourcing Summit - November 2005.

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