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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

Indirect Procurement: BPO Negotiations

Case Study

by Rachael Stormonth

published on Dec 01, 2006

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Report Overview:

Report Outline:

Supports buy-side organizations considering outsourcing indirect procurement through identification of key factors in contract negotiation.

Areas covered include:

  • Understanding reasons for outsourcing
  • Typical pricing mechanisms
  • Intellectual property issues
  • Use of SLAs
  • Common areas for dispute.

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