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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

What Does Transformation Mean in BPO Today?

Market Analysis

by Rachael Stormonth

published on Apr 28, 2011

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Report Overview:

Report Outline:

The "What Does Transformation Mean in BPO Today" presentation was given by Rachael Stormonth as a Global Services Media webinar on April 28, 2011.

The presentation illustrates current best practice in achieving transformation within BPO contracts and quantifies:

  • BPO: Drivers & benefits sought
  • How BPO can be a means of transformation
  • The benefits that can be achieved in BPO transformation.

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