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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

HCL Technologies - Procurement BPO

Vendor Analysis

by Rachael Stormonth

published on Apr 07, 2015

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Report Overview:

This NelsonHall vendor assessment analyzes HCL Technologies' ('HCL') offerings and capabilities in procurement BPO. HCL is one of a number of companies analyzed as part of NelsonHall's comprehensive procurement BPO analysis program.

Who is this Report for:

NelsonHall's procurement BPO profile on HCL Technologies is a comprehensive assessment of HCL Technologies' offerings and capabilities in procurement BPO. It is designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of procurement BPO services and identifying vendor suitability for Procurement BPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of HCL Technologies' procurement BPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

BPO is a small part of HCL's portfolio. Areas in which HCL has developed BPO offerings are:

  • Finance and accounting
  • Supply chain management and procurement
  • HR
  • KPO/analytics
  • CRM.

Today, HCL delivers procurement BPO services as part of its broader supply chain management BPO offering, and provides S2C services around RFx and e-auction support, and P2P transactional and tactical services. HCL is focusing on delivering spend analytics and subsequent opportunity assessments on the back of sourcing support contracts.

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