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John Willmott
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
John is well-known around the world for his detailed analytical approach to research, and his pragmatic style. He founded NelsonHall in 1998 on the principle that genuine market insight can only be derived from a bedrock of hard, empirical facts drawn from original market research, and this philosophy persists to this day, making NelsonHall one of the most highly valued global research firms. In an industry increasingly given to pontification, John's trusted advisor approach is based squarely on the evidence of NelsonHall's rigorous research and analysis.
John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. This increasingly encompasses all things digital, and John is a leading voice on the theme of automation in BPS, including RPA, AI, and BPaaS. He is in great demand to work on assignments that:
- Assist buy-side organizations in establishing outsourcing viability and identifying vendor delivery maturity in support of various BPS undertakings
- Assist BPS vendors to develop and refine their go-to-market strategies.
In addition, John oversees NelsonHall's BPS Market Development program, which includes extensive BPS opportunity reports by industry sector, based on buy-side research. Sectors covered include banking, insurance, healthcare, pharmaceuticals, energy & utilities, retail and high-tech, and telecoms & media.
John presents extensively at major outsourcing and automation conferences around the world. He has over 30 years' experience of high achievement in the IT services and B2B market research industries. He holds a MA from Cambridge University, U.K., and an MBA from Manchester Business School. John lives in the U.K., and when not working, he enjoys almost any activity that gets him into the fresh air away from the house and office.
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Reports by John Willmott:
HGS – Business Process Transformation through RPA & AI
Jan 26, 2017 | Vendor Analysis by John Willmott
Hinduja Global Solutions (HGS) is a public company, listed on the National Stock Exchange of India and the Bombay Stock Exchange. HGS provides BPS services including contact center services, back-office transaction processing, domain analytics, process consulting solutions, and payroll processing. It has 66 delivery centers in 7 countries with ~ [...]view this reportdownload abstractSopra Steria – Business Process Transformation through RPA & AI
Jan 26, 2017 | Vendor Analysis by John Willmott
Sopra Steria began working with RPA in the U.K. in 2012, initially developing a proof-of-concept for its own internal operations around a treasury cash management process. This was subsequently followed by work for a foundation client and the company has now worked on RPA engagements with a range of other organizations. Current RPA engagements a [...]view this reportdownload abstractUiPath - RPA and AI Technology Evaluation
Jan 16, 2017 | Vendor Analysis by John Willmott
The UiPath founders began creating automation libraries in 2005, subsequently in 2013 forming the company as Deskover and launching the first UiPath Desktop Automation product based on Microsoft Workflow Designer. In 2015, Deskover became UiPath and the company formed partnerships with BPO firms including Cognizant, Capgemini, and NIIT and with [...]view this reportdownload abstractMphasis – Business Process Transformation through RPA and AI
Jan 11, 2017 | Vendor Analysis by John Willmott
Mphasis offers both IT services and business process services, and had FY 2016 revenues of $909m, with the bulk of the company’s revenues, especially in business process services, derived from the banking, financial services, and insurance sectors, which is where the bulk of the company’s current RPA and AI activity lies. The company [...]view this reportdownload abstractEXL – Business Process Transformation through RPA & AI
Nov 22, 2016 | Vendor Analysis by John Willmott
EXL is positioning its robotics and Advanced Technologies capabilities within a wider framework which involves combining its technology capability with embedded analytics and domain expertise in order to digitize client operations. [...]view this reportdownload abstract
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Latest blog posts by John Willmott:
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Cognizant Aims for Major Uplift in Bluebolt Grassroots Innovation Program in 2024
May 24, 2024, by John WillmottCognizant has a long history of continuous improvement and innovation. However, its grassroots delivery teams were reticent in taking minor innovations to clients, so it underperformed in idea and innovation generation and ran beneath the radar, with clients typically unaware of innova[...]
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Conduent Partners with Microsoft to Underpin Client GenAI Innovation Initiatives
May 02, 2024, by John WillmottConduent has partnered with Microsoft to use Microsoft Azure OpenAI to underpin its GenAI innovation initiatives with clients. Its GenAI journey includes: Selecting use cases focused on improving quality, throughput, and cycle times Adoption of pilots in healthcare claims ad[...]
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Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs
Dec 22, 2023, by John WillmottWhile more efficient management of IT KPIs and incidents remains highly important, and Capgemini’s Enterprise Automation Fabric addresses these challenges, it now goes further and enables organizations to relate the impact of missed IT KPIs and incidents to individual business KPIs. Not all[...]
Commented Tracking service articles:
IBM to Acquire AT&T's Managed Application and Managed Hosting Services Unit
Dec 17, 2015 | Mergers and Acquisitions by John Willmott
IBM Awarded 5-Year IT Infrastructure Management Contract by Citizens Bank
Jun 11, 2015 | Contracts by John Willmott
IBM Awarded Contract for IBM Watson by Woodside
May 27, 2015 | Contracts by John Willmott
IBM Awarded Contract for Customer Experience Design by Homebase
May 12, 2015 | Contracts by John Willmott
IBM Awards Grants to 16 Cities as Part of Smarter Cities Challenge
May 12, 2015 | Contracts by John Willmott