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Meet the NelsonHall Team

Dominique Raviart

Dominique Raviart is an IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

Dominique has shared responsibility for IT Services research globally with Eric Levine, John Larherty, and Mike Smart. Dominique covers IT Services research in software testing/QA, Salesforce services, and digital manufacturing. He has been part of NelsonHall's IT Services analyst team since 2007, providing comprehensive and insightful coverage of global IT services markets. He is widely known for his extensive knowledge and coverage of software testing, and has recently examined digital testing and DevOps/continuous testing. Dominique assists both buy-side and vendor organizations in assessing opportunities and supplier capability across IT service lines.

His current project is Digital Manufacturing Services: From Concept to Reality.

Dominique is a regular blog contributor around topics including software testing/QA, digital manufacturing, and Salesforce services.

Dominique has worked in the IT Services industry since 1998. He started his career providing SAP training and change management services in the U.S. and the U.K. He has worked for IDC and Ovum in Paris, Amsterdam, and London.

Dominique holds a Master of International Business Studies/International MBA from the University of South Carolina, U.S. He lives in Paris.

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Contact Dominique Raviart

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Reports by Dominique Raviart:

  • HCL Technologies – Next-Gen Testing Services

    Jan 22, 2019 | Vendor Analysis by Dominique Raviart

    HCL Tech created its independent verification and validation services (IV&V) practice of full-time career testers in 1999, during Y2K preparation projects. HCL’s IV&V practice had a background in providing testing services for its product engineering service unit, which itself is the background of HCL Technologies. In calendar year [...]
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  • Tech Mahindra – Next-Gen Testing Services

    Jan 18, 2019 | Vendor Analysis by Dominique Raviart

    Tech Mahindra's Digital Assurance Services (DAS) plays several roles. DAS is a CoE and oversees pre-sales consulting; is responsible for the creation of service offerings; builds and maintains IPs, accelerators, and platforms; and undertakes delivery of certain projects. The unit has dotted line responsibility for testing delivery. Tech Mahi [...]
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  • Salesforce Services

    Dec 05, 2018 | Market Analysis by Dominique Raviart

    NelsonHall's market analysis of the Salesforce services consists of 62 pages. It provides an in-depth understanding of the dynamics at play in the Salesforce services market.  [...]
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  • Accenture – Salesforce Services

    Oct 26, 2018 | Vendor Analysis by Dominique Raviart

    In 2015, Accenture acquired Cloud Sherpas, a U.S.-based IT service vendor with a background in Google Apps (now called G suite) that has expanded to Salesforce (SFDC) services, Microsoft Office, and ServiceNow services. At the time of the acquisition, Cloud Sherpas had 1.1k personnel, including 500 SFDC consultants. The acquisition of Cloud Sherpas [...]
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  • Tech Mahindra – Salesforce Services

    Oct 26, 2018 | Vendor Analysis by Dominique Raviart

    Tech Mahindra launched its Salesforce (SFDC) practice in 2006. The practice initially addressed the technical side of Salesforce projects, with ~50 consultants. Over time Tech Mahindra's Salesforce practice (SP) changed its positioning and has since addressed both the business and technology sides of projects. To achieve this dual positionin [...]
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    Latest blog posts by Dominique Raviart:

    • IT Services Expectations for 2025: U.S. Rebound & GenAI

      Jan 17, 2025, by Dominique Raviart

        After the slowdown of 2023, 2024 promised to be the year of IT services reignition, particularly in the U.S. This scenario has not occurred. U.S. spending is only now on a recovery path in financial services and high-tech, with signs of improved discretionary spending. We expect 202[...]

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    • Sopra Steria: Consistent Strategic Priorities & Emphasis on Operations

      Jan 03, 2025, by Dominique Raviart

        Sopra Steria recently held its first Capital Markets Day. Following significant scope changes (including in Benelux and its defense & security sector business) and the sale of its Sopra Banking Software business, the company, now mainly an IT service pure-play, highlighted its stra[...]

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    • NTT DATA Lifts the Veil on Business Consulting

      Nov 26, 2024, by Dominique Raviart

        NTT DATA Group recently held its virtual consulting day. In May, we reported on the new NTT DATA after its merger with NTT Ltd., the creation of NTT DATA Japan and Inc., and its priorities. At the time, we commented: “NTT DATA Inc. remains a quiet giant whose capabilities are not[...]

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