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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

iGate - Banking BPO

Vendor Analysis

by Andy Efstathiou

published on Aug 13, 2010

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Report Overview:

This NelsonHall vendor assessment analyzes iGATE's offerings and capabilities in banking BPO services. iGATE is one of a number of banking BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's banking BPO profile on iGATE is a comprehensive assessment of iGATE's banking BPO offerings for organizations and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of banking BPO services and identifying vendor suitability for banking BPO services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of iGATE's banking BPO offerings, capabilities and market and financial strengths including:

  • Analysis of the company's offerings and key service components
  • Analysis of the company's outlook
  • Revenue Summary
  • Analysis of the profile of the company's customer base including the company's targeting strategy
  • Analysis of the company's delivery organization including the location of delivery locations

Key Findings & Highlights:

iGATE is a mid-sized BPO vendor that is focused on delivering IT/BPO services under an outcomes based pricing model.

iGATE offers both industry specific BPO services and also horizontal services such as finance & accounting and HRO.

Over time its capabilities should provide a platform from which to expand its geographic scope to emerging markets where it could expand its client base beyond tier 1 banks and into mid market banks who typically buy a broader set of services from each vendor.

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