Vendor Analysis
published on Feb 28, 2013
Report Overview:
This NelsonHall vendor assessment analyzes TCS's offerings and capabilities in Retail Banking BPO. TCS is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's Retail Banking BPO Vendor Assessment for TCS is a comprehensive assessment of TCS's Retail Banking BPO (RB BPO) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of TCS's Retail Banking BPO offerings, capabilities and market and financial strengths including:
- Identification of the company's strategy, emphases and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
TCS's Retail Banking BPO services (RB BPO) are focused on account administration across core banking, mortgage lending and card issuing. Value added horizontal offerings include Analytics, Risk/Regulatory Management, Compliance, Fraud/AML and Social Media.
TCS's Retail Banking BPO delivers services from 10 delivery centers including 5 locations in India: Chennai, Mumbai, Delhi, Kolkata and Gandhinagar.
TCS is targeting large U.S., European and Indian based enterprises. Targeted client segments include:
- Global banks: primary existing client base
- SMB banks: primary growth target.