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Elizabeth Rennie

Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

Fidelity - Next Generation H&W Administration

Vendor Analysis

by Elizabeth Rennie

published on Nov 13, 2020

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Report Overview:

This NelsonHall assessment analyzes Fidelity's offerings and capabilities in Next Generation H&W Administration.

Who is this Report for:

NelsonHall’s Cloud HR Transformation Services profile on Fidelity is a comprehensive assessment of Fidelity offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of H&W Administration and identifying vendor suitability for H&W Administration RFPs
  • Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
  • Financial analysts and investors specializing in the H&W Administration sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Fidelity’s H&W Administration services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Fidelity’s offerings and capabilities in H&W Administration services.  Fidelity Investments (Fidelity), founded in 1946 and headquartered in Boston, Massachusetts, is a financial services corporation with 40k employees. Fidelity has ~21k benefits administration clients and serves ~30m participants, including 3m stock plan and HSA participants. In H&W administration, it has ~32 clients and serving ~1.3m participants. The company has ~9.4k employees delivering benefits administration services across its two divisions:

Workplace Investing division, which principally covers:

  • Retirement services including Defined Contribution pension administration, Defined Benefit pension administration with a specific focus on 401(k) and 403(b) plans
    • Retirement plan services for Not for Profit organizations
    • Student Debt
    • Stock Plan Services
    • Workplace Giving
    • Personalized Planning and Advice.
  • Fidelity Health Care Solutions division supporting ~ 50 very large enterprise clients with ~300 delivery employees, offering:
    • Benefits Administration
    • Health Savings Accounts (HSAs)
    • Health & Welfare Administrative Services
    • Group & Individual Voluntary Benefits
    • Wellness Solutions.

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