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Elizabeth Rennie

Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

SD Worx - New World Workforce Management

Vendor Analysis

by Elizabeth Rennie

published on Apr 20, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes SD Worx's offerings and capabilities in New World Workforce Management

Who is this Report for:

NelsonHall’s New World Workforce Management profile on SD Worx is a comprehensive assessment of SD Worx offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Workforce Management and identifying vendor suitability for Workforce Management RFPs
  • Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
  • Financial analysts and investors specializing in the Workforce Management sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of SD Worx’s Workforce Management services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

NelsonHall’s vendor assessment analyzes SD Worx’s offerings and capabilities in Workforce Management services. SD Worx, headquartered in Antwerp, Belgium, is a leading people solutions provider with global capabilities and European roots. SD Worx is one of the largest HR providers in Europe, with a physical presence in twelve countries, supporting ~73k clients. SD Worx’s entry into the Workforce Management market came about from two separate paths:

  • Adessa, an HCM integration and consulting company (acquired in April 2020), built partnerships and capability with three workforce management products:
    • SAP partnership established in 2005 where Adessa was certified to implement the Time and Attendance and Workforce Scheduling modules based on SAP ECC
    • WorkForce Software partnership in 2015. Adessa achieved certification as an interface, configuration, reporting specialist and completed its first project in 2018
    • Kronos partnership in 2019. Adessa achieved certification for implementing Access Control, Timekeeping, Advance Scheduling, Universal Device Manager, and Integration. It completed its first project with Kronos in France in 2020.
  • Protime, a Belgium-based specialist provider of Workforce Management software, was acquired in 2011. Protime currently supports 39 countries with ~320 workforce management experts and over 25 years of workforce management experience.
  • Strobbo (previously known as Online Werkrooster)  is a Belgium-based personnel planning software company founded in 2016 and acquired by Protime in 2018. It has ~  1.3k catering and retail clients and in 2020 announced it would be launched in France, Netherlands, and Luxembourg. Strobbo offers tailor-made work schedules taking into account fluctuating workloads alongside visibility of business profitability.

SD Worx has 344 employees supporting its WFM offering across 39 countries. SD Worx has a local presence in seven countries: Belgium, the U.K., Germany, France, the Netherlands, Luxembourg, and Italy. 

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