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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

Sigma Connected - CX Services Transformation

Vendor Analysis

by Ivan Kotzev

published on Dec 18, 2023

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Report Overview:

This NelsonHall assessment analyzes Sigma Connected's offerings and capabilities in CX Services Transformation

Who is this Report for:

NelsonHall’s CX Services Transformation profile on Sigma Connected is a comprehensive assessment of Sigma Connected’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Sigma Connected’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Sigma Connected’s offerings and capabilities in CX Services Transformation.

Sigma Connected positions as a challenger brand focusing on human-centric customer contact services. The company focuses on delivering flexibility for the client and enhanced connection with the employees, for example, through the shared recruitment of program leads. It plans organic expansion and targeted acquisitions into new geographic and vertical markets.

Outsourcing clients looking for a CX services vendor with strong experience in complex voice contact and problem solving and domain expertise in credit and debt collection with custom offerings, should especially consider this profile on Sigma Connected.

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