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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

Infosys - Next Generation End-User Computing Services

Vendor Analysis

by John Laherty

published on Jan 08, 2018

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Report Overview:

This NelsonHall assessment analyzes Infosys' offerings and capabilities in next generation end-user computing services. 

Who is this Report for:

NelsonHall’s Next Generation EUC Services vendor assessment for Infosys is a comprehensive assessment of Infosys’ next generation EUC services offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for EUC services 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in EUC services sector.

 

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’ next generation EUC service offerings, capabilities and market and financial strength, including: 

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Infosys provides next generation end-user computing services within its Digital Workplace Management services, which has been a focus area for Infosys over the last five years. 

Infosys has ~2k FTEs across 31 global delivery centers, supporting 30 languages on a 24/7 basis. It is evolving its traditional service desk, with a focus on end-user experience through its next generation service desk offering. 

Infosys has developed IP called AssistEdge which provides a unified desktop view, self-service capabilities, real-time collaboration, and the ability to deploy RPA, analytics, and reporting. 

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