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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

UST - Cognitive & Self-Healing IT Infrastructure Management Services

Vendor Analysis

by John Laherty

published on Jan 11, 2023

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Report Overview:

This NelsonHall assessment analyzes UST's offerings and capabilities in cognitive and self-healing IT infrastructure management services

Who is this Report for:

NelsonHall’s cognitive & self-healing IT infrastructure management services profile on UST is a comprehensive assessment of UST’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of UST’s cognitive & self-healing IT infrastructure management services offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

UST provides cognitive and self-healing IT infrastructure management services through its global Intelligent Automation practice. From an automation perspective, it takes an everything-as-a-code approach applicable at all levels and a modular approach utilizing IP across each phase (i.e., UST SmartOps and UST Cloud Manager). It also takes a consulting-led approach to automation, utilizing its UST SmartStart service (available in Microsoft Azure, AWS, and Oracle Cloud Marketplaces).

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