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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

BPO Service Line Definitions

Market Analysis

by John Willmott

published on Dec 18, 2018

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Report Overview:

Table of contents:

Table of contents:

  • About NelsonHall
  • Abstract
  • Table of Contents
  • Business Process Outsourcing: Definitions
  • Front-Office BPS Services
  • Industry-Specific BPS
  • 3.1.1 Life BPS
  • 3.1.2 Property & Casualty BPS (P&C BPS)
  • 3.1.3 Health Insurance BPS, or Healthcare Payor BPS
  • 3.1.4 Workers’ Compensation & Personal Injury
  • 3.1.5 Lloyd’s Market
  • 3.2.1 Core Banking BPS
  • 3.2.2 Mortgage & Loan BPS
  • 3.2.3 Payment Processing
  • 3.2.4 Securities Processing
  • Back-Office BPS
  • 4.1.1 Multi-Process HR Outsourcing (“MPHRO”)
  • 4.1.2 Professional Employer Organization (“PEO”) Services
  • 4.1.3 Payroll Services
  • 4.1.4 Benefits Administration
  • 4.1.5 Recruitment Process Outsourcing
  • 4.1.6 Managed Service Program (MSP)
  • 4.1.7 Learning BPS
  • 4.1.8 Other HR Services
  • 4.2.1 Multi-Process F&A Outsourcing (“MPFAO”)
  • 4.2.2 Purchase-to-Pay (P2P)
  • 4.2.3 Order-to-Cash (O2C)
  • 4.2.4 Record-to-Report (R2R)
  • Platform BPS/BPaaS Definitions
  • Analytics
  • RPA & AI
  • 7.1 RPA
  • 7.2 AI

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