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exploreJohn is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
published on Sep 20, 2011
Presentation given at NelsonHall Sales & Fulfillment conference at the Dorchester on September 20, 2011.
