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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

RPA & AI, Analytics and BPaaS BPS Market Forecast: 2018-2022

Market Forecast

by John Willmott

published on Sep 12, 2018

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Report Overview:

NelsonHall's "RPA & AI, Analytics and BPaaS BPS Market Forecast: 2017-2021" consists of 121 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geographies, and 39 industry sectors. 

Who is this Report for:

NelsonHall's " RPA & AI, Analytics and BPaaS Global BPS Market Forecast: 2018-2022" report is a comprehensive market forecast report designed for:

  • Sourcing managers monitoring the business process outsourcing (BPS) industry
  • Executives seeking assistance in identifying levels usage of RPA & AI, Analytics and BPaaS in BPS
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

NelsonHall’s “RPA & AI, Analytics and BPaaS BPS Market Forecast: 2018-2022” consists of 122 pages.

This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography.

The full breakdown of NelsonHall’s BPS market forecast and vendor market shares across  81 BPS service lines, 39 geographies, and 39 industry sectors can be obtained via NelsonHall's Self-Service Forecast Tool.

This self-service tool is aimed at assisting executives in accessing the precise combinations of market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

In particular, the "NelsonHall Self-Service Market Forecasting tool" enables executives to tailor the scope of any market forecast or vendor market share download by selecting one or multiple service lines, geographies, and industry sectors and downloading market size, growth and vendor share information against these parameters. Furthermore, decision-makers are no longer inconvenienced by delays in manual production of customized reports on their behalf.

The tool now covers not just business process services but has subsequently been expanded to support 13 IT outsourcing service lines, also by geography and industry sector.

Table of contents:

Table of contents:

  • 1) Introduction
  • A. Objectives
  • B. Scope and Definitions
  • 1. Front-Office BPS Services
  • 2. Industry-Specific BPS
  • 3. Back-Office BPS
  • 4. Platform BPS/BPaaS Definitions
  • 5. Analytics
  • 6. RPA & AI
  • 7. Geographic Coverage
  • C. Methodology
  • Structure of the Report
  • 2) RPA & AI Market Forecast by Geography
  • Global Overview
  • B. North America
  • C. United States
  • D. Canada
  • E. EMEA
  • F. United Kingdom & Ireland
  • G. Germany
  • H. France
  • I. Asia Pacific
  • J. Latin America
  • 3) Analytics Market Forecast by Geography
  • Global Overview
  • B. North America
  • C. United States
  • D. Canada
  • E. EMEA
  • F. United Kingdom & Ireland
  • G. Germany
  • H. France
  • I. Asia Pacific
  • J. Latin America
  • 4) BPaaS Market Forecast by Geography
  • Global Overview
  • B. North America
  • C. United States
  • D. Canada
  • E. EMEA
  • F. United Kingdom & Ireland
  • G. Germany
  • H. France
  • I. Asia Pacific
  • J. Latin America
  • 5) RPA & AI Market Forecast by Service Type
  • A. BPS Market Overview
  • B. Front Office
  • CX Services
  • Document Management
  • Sales and Marketing Outsourcing
  • C. Middle Office
  • Insurance BPS
  • Banking BPS
  • Healthcare Providers BPS
  • D. Back Office
  • F&A Outsourcing
  • Procurement
  • 6) Analytics Market Forecast by Service Type
  • A. BPS Market Overview
  • B. Front Office
  • CX Services
  • Document Management
  • Sales and Marketing Outsourcing
  • C. Middle Office
  • Insurance BPS
  • Banking BPS
  • Healthcare Providers BPS
  • D. Back Office
  • F&A Outsourcing
  • Procurement
  • 7) BPaaS Market Forecast by Service Type
  • A. BPS Market Overview
  • B. Front Office
  • CX Services
  • Document Management
  • Sales and Marketing Outsourcing
  • C. Middle Office
  • Insurance BPS
  • Banking BPS
  • Healthcare Providers BPS
  • D. Back Office
  • F&A Outsourcing
  • Procurement

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