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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

Sutherland Global Services - Healthcare Payer BPS 2023

Vendor Analysis

by John Willmott

published on Mar 28, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes Sutherland’s offerings and capabilities in healthcare payer business process services

Who is this Report for:

NelsonHall’s Healthcare Payer BPS profile on Sutherland Global Services is a comprehensive assessment of Sutherland Global Services’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS and transformation services and identifying vendor suitability for healthcare payer-related RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the healthcare payer sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Sutherland Global Services’ healthcare payer BPS and operational transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Sutherland’s healthcare payer solutions aim to help organizations improve efficiency, reduce costs, and improve the overall customer experience. Healthcare payer services include:

  • Member enrollment and billing
  • Provider data management
    • Credentialing
  • Claims processing
  • Clinical support
  • Contact center (member & provider engagement).

Buyers looking to achieve cost savings, improved accuracy, and reduced turnaround times in their credentialing process should take note of this report’s analysis of the Sutherland SmartCred platform.

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