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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

HCL - Retail Banking BPO

Vendor Analysis

by Andy Efstathiou

published on Apr 17, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes HCL's offerings and capabilities in Retail Banking BPO. HCL is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Retail Banking BPO Vendor Assessment for HCL is a comprehensive assessment of HCL's Retail Banking BPO (RB BPO) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of HCL's Retail Banking BPO offerings, capabilities and market and financial strengths including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

HCL's Retail Banking BPO services (RB BPO) are focused on loan set-up, exception management, collections and consumer/bank support.

HCL's Retail Banking BPO delivers services from seven centers:

  • Noida, India
  • Chennai, India
  • Coimbatore, India
  • Cary, U.S.
  • Detroit, U.S.
  • Quezon City, Philippines
  • Dublin, Ireland

HCL's primary targets are:

  • Global banks
  • Global payments services vendors
  • Major national banks in Asian markets

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