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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Syntel - Capital Markets BPO

Vendor Analysis

by Andy Efstathiou

published on Sep 16, 2013

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Report Overview:

This NelsonHall assessment analyses Syntel's offerings and capabilities in capital markets BPO. Syntel is one of a number of capital markets BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Retail Banking BPO Vendor Assessment for Syntel is a comprehensive assessment of Syntel's retail banking BPO (RB BPO) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for CM BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of Syntel's capital markets BPO offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall assessment analyses Syntel's offerings and capabilities in capital markets BPO. Syntel is one of a number of capital markets BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Syntel's CM BPO revenues are generated in product-related BPO (securities processing).

Syntel began its CM BPO business delivering only back-office CM BPO processes. Over time clients have added middle-office processes, and eventually front-office processes, as they have become comfortable with Syntel's services.

Syntel BPO delivers services from two primary delivery centers:

  • Mumbai
  • Pune

Syntel's primary targets are:

  • Tier 1 capital markets service providers
  • Tier 1 asset managers
  • Tier 2 asset managers

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