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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Tech Mahindra - RPA and AI in Banking BPS

Vendor Analysis

by Andy Efstathiou

published on Oct 28, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Tech Mahindra's  offerings and capabilities in RPA and AI in Banking BPS.

Who is this Report for:

NelsonHall’s Retail Banking BPS Vendor Assessment for Tech Mahindra is a comprehensive assessment of Tech Mahindra’s RPA and AI offerings and capabilities for the banking industry designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of RPA and AI services and identifying vendor suitability for banking industry (consumer banking, commercial banking, and capital markets) RPA and AI services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s RPA and AI services for banking offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.

 

Key Findings & Highlights:

This NelsonHall assessment analyzes Tech Mahindra’s offerings and
capabilities in RPA and AI services for the banking industry. Tech Mahindra is one of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.  

Tech Mahindra has its RPA and AI practices in its automation unit. It began  its journey in automation in 2014, deciding to focus its automation efforts on industry-specific processes, by vertical. Due to its legacy heritage in the telco industry, it began its efforts with RPA support for processes associated with the digital channel. Today it supports RPA initiatives in the following industries:  

  • Telco 
  • Retail 
  • BFSI.

 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery
  • Platforms
  • Pricing and Contracts
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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