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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

IBM - FinTech Services in Banking BPS

Vendor Analysis

by Andy Efstathiou

published on Feb 21, 2017

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Report Overview:

This NelsonHall assessment analyzes IBM's offerings and capabilities in FinTech services for the banking industry. IBM is one of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.  

Who is this Report for:

NelsonHall’s retail banking BPS vendor assessment for IBM is a comprehensive assessment of IBM’s FinTech offerings and capabilities for the banking industry designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of FinTech services and identifying vendor suitability for banking industry (consumer banking, commercial banking, and capital markets) FinTech services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM’sFinTech services for banking offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location  of delivery locations.

 

Key Findings & Highlights:

IBM began its automation journey ten years ago by deploying scripting and macros into client operations to automate manual processes. Traditional scripting combined several commands on one machine to automate a process. In order to automate processing across multiple machines, processes, or products, multiple scripts providing the same service would have to be deployed across each one.  

In the past two years, analytics based automation scripts have allowed one script to be deployed across multiple machines, processes, or products. IBM began the FinTech services part of the automation journey during 2014, in response to multiple requests from its global banking clients.  

The unit is part of IBM's GBS (Global Business Services). In August 2016, IBM formed the business platforms unit within GBS to house the FinTech services offerings. The financial industry is the largest industry, by revenue, at IBM.    

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery
  • Platforms
  • Watson
  • Pricing and Contracts
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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