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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

TCS - Next Generation Mortgage and Loan BPS

Vendor Analysis

by Andy Efstathiou

published on Aug 24, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in Next Generation Mortgage and Loan BPS. TCS is one of a number of mortgage and loan BPS companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Next Generation Mortgage and Loan (M&L) BPS vendor assessment for TCS is a comprehensive assessment of TCS’ next generation M&L BPS offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for M&L BPS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of M&L offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.

 

Key Findings & Highlights:

This NelsonHall assessment analyzes TCS’ offerings and capabilities in mortgage and loan BPS. TCS is one of a number of mortgage and loan BPS  companies analyzed in NelsonHall’s comprehensive industry analysis programs.  

This report is focused on mortgage and loan BPS (M&L BPS) services. In 2002, TCS commenced its M&L BPS services with a global bank and, by 2004, it started delivering support for retail, commercial, and correspondent mortgage originations for first and second mortgages. By 2008, TCS had expanded its service delivery for M&L BPS outside of India, by acquiring onshore U.S. delivery capacity.  

TCS has ~15 years of operational experience and capability in managing BPS lending operations. It has ~10.3k mortgage and loan service specialists; and supports 200 mortgage processes (voice and non-voice) and 30 commercial lending processes across the loan lifecycle, which includes origination, loan servicing, and default servicing. TCS supports the entire value chain of operations for residential mortgage and loan operations across North America, LATAM, Europe, MEA, and APAC regions, through 14 global locations across India, Philippines, the U.S., and Mexico.   

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery
  • Platforms
  • Partnerships
  • Pricing and Contracts
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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