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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

IBM - Procurement BPO

Vendor Analysis

by Rachael Stormonth

published on Apr 01, 2015

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Report Overview:

This NelsonHall vendor assessment analyzes IBM's offerings and capabilities in procurement BPO. IBM is one of a number of companies analyzed as part of NelsonHall's comprehensive procurement BPO analysis program.

Who is this Report for:

NelsonHall's procurement BPO profile on IBM is a comprehensive assessment of IBM's offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of procurement BPO services and identifying vendor suitability for Procurement BPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM's procurement BPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes IBM's offerings and capabilities in procurement BPO

IBM is one of a number of procurement BPO companies analyzed in this comprehensive analysis.

The company's procurement BPO services complement its larger SCM and F&A BPO services and it is particularly interested in larger opportunities which span procurement and F&A.

IBM is the second largest procurement BPO service provider globally. Its capabilities were boosted by the acquisition of Emptoris.

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