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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

Genpact - Procurement BPO

Vendor Analysis

by Rachael Stormonth

published on May 13, 2015

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Report Overview:

This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in procurement BPO. Genpact is one of a number of companies analyzed as part of NelsonHall's comprehensive procurement BPO analysis program.

Who is this Report for:

NelsonHall's procurement BPO profile on Genpact is a comprehensive assessment of Genpact's offerings and capabilities in procurement BPO. It is designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of procurement BPO services and identifying vendor suitability for Procurement BPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact's procurement BPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

Genpact's procurement BPO services are part of its wider SCM BPO offering.

Genpact's procurement BPO services were primarily built on the back of its F&A BPO activities, and started with transactional processing activities.

Genpact's S2C services are mostly support services for category managers and strategic sourcing personnel.

Genpact also offers a range of analytics and diagnostic services, the latter using its SEP framework and methodology.

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