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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

CSC - Quarterly Update

Quarterly Update

by Rachael Stormonth

published on Nov 10, 2016

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Report Overview:

NelsonHall’s Quarterly Update on CSC provides a snapshot of developments at CSC in the last quarter.

Who is this Report for:

NelsonHall’s Quarterly Update on CSC provides a snapshot of developments at the company in the last quarter. It accompanies NelsonHall’s more comprehensive Key Vendor Assessment program.

Both programs are designed for:

  • Marketing, sales and business managers developing strategies to target service opportunities within the BPO/IT Services markets
  • Sourcing managers monitoring the capabilities of existing suppliers of IT and BPO services and identifying vendor suitability for these services
  • Consultants advising clients on vendor selection
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the BPO/IT services sector.

Scope of this Report:

The report provides a quarterly update on CSC, looking at financial performance and key developments during the period.

Key Findings & Highlights:

  • Q2 performance: momentum continues from Q1 with CC growth of 10.2%, driven by acquisitions
  • Revenue gap between legacy and next-generation offerings getting smaller
  • MetLife BPS deal signed, boosting presence in U.S. LA&P BPS market
  • Ongoing margin improvement initiatives
  • CSC/HPE-ES merger on track
  • PwC non-exclusive global alliance
  • Creating a global ServiceNow practice
  • Expansion of global Microsoft practice into U.K.

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