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Meet the NelsonHall Team

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

John is well-known around the world for his detailed analytical approach to research, and his pragmatic style. He founded NelsonHall in 1998 on the principle that genuine market insight can only be derived from a bedrock of hard, empirical facts drawn from original market research, and this philosophy persists to this day, making NelsonHall one of the most highly valued global research firms. In an industry increasingly given to pontification, John's trusted advisor approach is based squarely on the evidence of NelsonHall's rigorous research and analysis.

John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. This increasingly encompasses all things digital, and John is a leading voice on the theme of automation in BPS, including RPA, AI, and BPaaS. He is in great demand to work on assignments that:

  • Assist buy-side organizations in establishing outsourcing viability and identifying vendor delivery maturity in support of various BPS undertakings
  • Assist BPS vendors to develop and refine their go-to-market strategies.

In addition, John oversees NelsonHall's BPS Market Development program, which includes extensive BPS opportunity reports by industry sector, based on buy-side research. Sectors covered include banking, insurance, healthcare, pharmaceuticals, energy & utilities, retail and high-tech, and telecoms & media.

John presents extensively at major outsourcing and automation conferences around the world. He has over 30 years' experience of high achievement in the IT services and B2B market research industries. He holds a MA from Cambridge University, U.K., and an MBA from Manchester Business School. John lives in the U.K., and when not working, he enjoys almost any activity that gets him into the fresh air away from the house and office.

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Contact John Willmott

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Reports by John Willmott:

  • SOX Outsourcing

    May 20, 2016 | Market Analysis by John Willmott

    NelsonHall’s “SOX Outsourcing” 20 page report is based on interviews with executives within both BPS vendors and audit firms offering SOX outsourcing services. The report analyzes the “art-of-the-possible” and opportunities for outsourcing the testing of financial transactions to support operational effectiveness in [...]
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  • Application of Technology to BPS Process Optimization

    May 19, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Application of Technology to Process Optimization” 28-page report is based on interviews with executives within BPS vendors applying new technologies such as RPA, BPaaS, and AI/analytics to business processes and analyzes, the role of each of these new digital technologies on BPS service delivery. In particular, t [...]
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  • RPA - Raising the Bar for Continuous Improvement

    May 18, 2016 | Market Analysis by John Willmott

    NelsonHall’s “RPA – Raising the Bar for Continuous Improvement” 19-page report is based on interviews with executives within both BPS vendors applying RPA to processes and with RPA software product vendors. The report analyzes the operational opportunities arising from RPA together with the commercial implications of appl [...]
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  • Business Process Services in the Life Insurance Sector: 2016

    Feb 26, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Life Insurance Sector: 2016” 64 page report is based on global interviewing of senior executives across the life insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by life in [...]
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  • Business Process Services in Capital Markets Sector

    Feb 09, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Capital Markets Sector: 2016” 68 page report is based on global interviewing of senior executives across the capital markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by [...]
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